Terms and Conditions

LEGAL NOTICE

Please read these Terms and Conditions carefully. These Terms and Conditions govern your access and use of this Site. By accessing or using this Site you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms and Conditions.

Boxelu Packaging reserves the right to make changes to this Site and to these Terms and Conditions at any time without prior notice. You should review these Terms of Use each time you access this Site.

COPYRIGHT

COPYRIGHTS AND TRADEMARKS

You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, the right of publicity or privacy, and will not libel or defame any third party and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorize Boxelu Packaging™ to produce the Products on your behalf.

CUSTOMER CONTENT

You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners.

All information, data, text, photographs, graphics, messages and any other materials (“Content”) are the sole responsibility of the person that produced such Content. Hence you are responsible for all Content that you send, upload, post or otherwise transmit via the website. You agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the website to upload, post or otherwise transmit any Content that contains indecent, anything unlawful, or any content that infringes the intellectual property rights or other proprietary rights of boxelupackaging.com™ or any third party.

Boxelu Packaging™ does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will boxelupackaging.com™ be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken into your registered account.

DESIGN FILES

boxelupackaging.com™ will only provide design files at 72 DPI (low resolution). If you would like to purchase higher resolution designed files, please contact sales@boxelupackaging.com for a quote.

CUSTOMER SUBMITTED ARTWORK

All artwork or designs and images must be provided in CMYK format and with a minimum resolution of 300 DPI. boxelupackaging.com™ is not responsible for any color changes that occur in conversions from RGB to CMYK color modes. boxelupackaging.com™ is also not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

PROOFING & MATCHING

All print jobs require customer approval of the final artwork and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates and or production speed, and confirm that all of the customer requirements have been accurately noted.

CUSTOMER IS RESPONSIBLE FOR PROOF AND LAYOUT APPROVAL PRIOR TO THE PRINTING.

boxelupackaging™ is NOT LIABLE for errors in a printed product caused by any of the following:

Graphics Orientation or Placement and Incorrect Font Usage
Spelling, Grammatical and Punctuation Errors
Wrong Die cuts, slits or Incorrect and Missing Folds
Finished Product Size

COLOR ACCURACY AND HARDCOPY PROOFS

Boxelupackaging.com™ will reproduce color from submitted print-ready files as closely as possible. However, Boxelupackaging cannot guarantee color match and color density because of limitations in the printing processes, different properties of various printing surfaces, as well as neighboring image ink requirements. The accuracy of color reproductions is guaranteed to be within 90% of the final proof you approved.

INDEMNITY

You agree that you shall indemnify and defend boxelupackaging.com™ and all parties from whom boxelupackaging.com™ has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs, and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphics or other material you incorporated into Products that was not part of the standard Site Content.

ORDER CANCELLATION

Boxelupackaging.com™ will be able cancel your order prior to printing/shipping. However, if you’re ordered item has been shipped then it cannot be canceled. Orders may be cancelable during the various production stages but cancellation charges will apply. Our Customer Service Team will inform you of any cancellation charges.

Orders are placed online.

Orders are reworked in our design department.
Orders are sent to the press.
Orders are collected by the shipping firm and shipped.

All orders are cancelable before stage 2. If an order is canceled in stage 1; you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges and to cover our design department fees. For orders cancelled in stage 2, minimum 20% of the total order amount is deducted as cancellation fees to cover our design department’s charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it cancelled; a minimum of 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be cancelled.

DESIGN ORDERS

Once an order has been placed successfully, No Refunds are issued for any design services orders.

RETURNS AND REFUNDS

As all orders are unique, All Sales are final. If we verify that we made an error, we will re-print the order. No Refunds or Credits.

RE-PRINTS

The customer must notify boxelupackaging.com™ within 3 business days of order delivery of any defects, damage, or missing items discovered in the delivered products. boxelupackaging.com™ will not be responsible for any claims for defects, damage, or missing items that are not filed within 3 business days of the delivery date.

ORDER SHIPPING AND DELIVERY

Boxelupackaging.com™ offers the following product options when placing an order:

STANDARD (Shipping Time NOT GUARANTEED):

Free Ground shipping within 48 contiguous states.
Usually Ships within 10 to 15 business days after final proof approval.
Shipping time for Standard Service is not guaranteed.

PRIORITY – Guaranteed to ship within 8 business days:

FREE Ground shipping included within 48 contiguous states.
Products will be shipped within 8 business days after final proof approval

EXPRESS – Guaranteed to ship within 6 business days

FREE Ground shipping included within 48 contiguous states.
Products will be shipped within 6 business day after final proof approval

In all cases, final proof approval must be received by 11:00 AM EST otherwise one business day will be added to the shipping times.

HOLIDAYS

Boxelupackaging observes the following holidays:

New Year Day (January 1st)
Martin Luther King Day
President Day
Memorial Day
Independence Day (July 4th)
Labor Day
Columbus Day
Veterans Day
Thanks Giving Day
Day after Thanks Giving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)

DISCLAIMER OF WARRANTY

The site and its content are provided “as is” without warranty of any kind, either expressed or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, or non-infringement. You acknowledge that operation of the site may not be uninterrupted or error-free. References and links to products or services of independent companies may appear on the site. These references and links are provided “as is” without warranty of any kind, either expressed or implied.

LIMITATION OF LIABILITY

In no event shall boxelupackaging.com or its licensors, suppliers, or vendors, their officers, directors, employees, or agents be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data, or profits, whether or not boxelupackaging.com has been advised of the possibility of damage, arising out of or in connection with the use or performance of the site or of failure to provide products or services that you order from boxelupackaging.com or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall boxelupackaging.com be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of this site or its content.